Gitt offers a Service Level Agreement (SLA) for Pro customers only. A free user does not get any SLA for their account.
You can find more information on your agreement of service available in the page of terms and conditions.
Here a part of it:
SLA and availability:
SLA and our availability policies don’t apply to free users.
Pro users have access to SLA and availability policies which allow them to be compensated in case that we aren’t able to honour our contract.
In the following text, we will tell you how compensation is calculated:
0,80$ per hours of disruption of service, up to 15$ per month of the billing cycle.
This kind of credit is only applicable as a credit on your next billing cycle.
To get your compensation, you’ll need to contact us by email or directly through our help centre within 48 hours. Otherwise, your compensation request will not be honoured under any conditions.
A maintenance is not considered as a disruption due that the service will continue to work on low latency response. Also a 404 error code isn’t, but only a 500 error code is considered as a disruption of service